My hard drive crashed and after I reformatted, it turns out Napster will not let me redownload files I PURCHASED!! You call their customer support line and they purposely loop you through infinite options and you wind up back at the beginning, There is no option to talk to someone.
They are a SCAM. Don't get suckered in.
I plan to cancel tomorrow and let them know what I think of their cheating ways. I also plan to report them to the attorney general of my state, Richard Blumenthal for consumer protection concerns. They are crooks with no interest in supporting their customers.
They count on the teenagers - but I am 48 and know better.
Thieves will be called out. I am alerting every consumer advocate I can find.